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Customer Service Executive

Responsibilities

Manage inbound and outbound call/email by providing optimum service to customers/partners
Resolve customer service enquiries and issue promptly, ensure effective & timely follow up
Maintain and ensure customer's records are updated into customer database accurately
Liaise with company's clients in relation to customer ervice issues
Prepare contact reports and analysis on inbound/outbound call/emaill
Support supervisor/manager to review work process, identify and resolve process gap through constructive feedback for continuous improvement where appropriate

Requirements

Those with SPM/Pre-U with relevant customer service experience will be considered
Preferably with at least 1 year of working experience in customer service/call centre industry
Junior Executives specializing in Customer Service in a call-centre environment are encouraged to apply
The candidate must have good communication skills over the phone, and be fluent in English and Bahasa Malaysia
Ability to converse in Mandarin/Cantonese will be an added advantage
Mature, resourceful, tactful and diplomatic with excellent listening skills
Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills
Computer Literacy is essential, especially in MS Word and Excel

Application Form

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